Refund policy

Return & Refund Policy

Our Promise to You At Chapter & Charm Creative, we want you to love every item. If something isn't right, we'll make it right.

Personalized & Custom Items Because each personalized piece is made just for you, we're unable to accept returns or exchanges on custom items unless there's a mistake on our end or the item arrives damaged. Please double-check spelling, dates, and color choices before placing your order — we'll confirm personalization details with you if needed.

Premade & Non-Personalized Items We accept returns within 14 days of delivery on non-personalized items in their original condition. To start a return, email us at [your email] with your order number and a brief description of the issue.

Damaged or Defective Items If your order arrives damaged or with an error on our part, contact us within 7 days of delivery with a photo, and we'll send a replacement or issue a full refund — no return required.

Refund Processing Approved refunds are processed to your original payment method within 5-7 business days. Replacement items are shipped at no cost to you.

Shipping Return shipping for non-personalized items is the buyer's responsibility. We cover all shipping costs for damaged, defective, or incorrect items.

Questions? We're here to help. Reach us at chapterandcharmcreative@yahoo.com and we'll respond within 24 hours.